Codashop Help Center

How can we help?

85% of users resolve issues using Codee

Card Payment Error Codes

If you encounter an error code while making a purchase, please refer to the list below for possible codes and suggested next steps:

Error Code Description Recommendation
312 This happens when a transaction presents potential safety risks.
This could also indicate that the payment channel is currently unavailable.

 

For further information, please contact Customer Support.

 
316 User ID has been restricted Please send an email to fraud@codashop.com for further support.
403 Coda’s attempt to process a charge with the payment provider was unsuccessful due to a general error reported by the provider. You shouldn't be charged for this transaction. If you were, please contact our customer support team and provide a screenshot of your payment receipt.
 
410 The payment provider couldn’t verify one of the details in the transaction request from Coda.
704

Your bank or card provider has declined the transaction.
Please take note of the following reminder when purchasing at Codashop Brazil using your card:

  1. Please make sure that you are not using a VPN during your transaction.
    Only Brazil-based cards work at Codashop. The transaction can only be done if you are in Brazil.
  2. Please double-check all your card details. Make sure that you carefully input the correct card number, card expiration date, your CVC, and the OTP code you have received.
  3. If you make multiple attempts at any given time, your card will be automatically blocked due to risk protection. Please try again on another day.
  4. Please try eliminating the cookies of your browser first before trying again.

You shouldn’t be charged for this attempt. If you have any concerns, contact your bank or card provider.

Furthermore, you can also contact us for further support using this link. Please provide the data below:

  • Phone number used during the purchase
  • The last 4 digits numbers of your card
  • Email address used during the purchase
  • The product or item you are trying to purchase
  • Proof of payment


 
706 This error occurs when the card used has an insufficient balance or limit. Please ensure that your card has sufficient balance and try again.
711 Failed card authorization. Please double-check the mobile number registered with the card and enter the OTP within the specified time frame.
750 This occurs when the payment fails a security check.

Kindly contact Customer Support and provide the following details:

  • The last 4 digits of your card
  • The country of origin for your card
  • The Codashop country where you wish to make the purchase
751 This occurs when there is a system error related to security concerns.

 

Was this article helpful?
8 out of 66 found this helpful

Related articles