Codashop cannot cancel or refund transactions that were completed successfully and in which the publisher confirmed the items were delivered. Codashop also does not have the authority to transfer game items between accounts or withdraw game items from an account for later refunds.

The customer is responsible for ensuring the data entered during a transaction is correct. All purchased or shipped game items are final. Refund requests for incorrect purchase transactions (e.g., the wrong game ID) are not accepted.

If a charge was made but the item was not received, or a defective item was received, contact Customer Support within 30 days of the purchase date so the transaction can be investigated. During the investigation, it will be determined whether a refund or replacement is appropriate.

If the transaction is found to be ineligible for a refund or replacement, none will be provided. Claims submitted more than 30 days after the purchase date will not be honored, and no refund or replacement will be issued.

See Terms & Conditions for more information.